2UK2.com SLA
Downtime Credits:
In the event that there is no Web Site Availability, 2UK2 will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:
Web Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

In order for YOU to receive a credit on YOUR account, YOU must request such credit within five (5) business days after YOU experienced no Web Site Availability. YOU must request credit by creating a helpdesk ticket at https://2uk2.com/helpdesk.php. For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by 2UK2. Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability.

2UK2.com Terms of Service:
Our complete Terms of Service goes into more detail about our policies and the terms of use of our systems. All 2UK2.com customers will need to accept the terms of this agreement during the online ordering process, and comply with the terms of the agreement while using our service. You can view a copy of our user agreement by clicking here.
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